98% customs clearance rate for sensitive goods
Frequently Asked Questions
Clear answers to your most important shipping questions from China
Shipping Quotes & Pricing
How do I get a shipping quote?
Simply contact us via WhatsApp or Email with your shipment details. We usually provide a tailored quote within 2 hours.
How do you calculate shipping weight? (Actual vs. Volumetric)
Airlines and couriers charge based on the higher value between Actual Weight and Volumetric Weight.
Volumetric Weight = Length(cm) × Width(cm) × Height(cm) ÷ 5000 (or 6000 depending on the route) We always inform you of both weights to avoid any surprises on your final bill.
Volumetric Weight = Length(cm) × Width(cm) × Height(cm) ÷ 5000 (or 6000 depending on the route) We always inform you of both weights to avoid any surprises on your final bill.
What information do I need to provide for an accurate quote?
To give you an exact price, please provide: Destination country/zip code, estimated weight, box dimensions, and a brief description of the products (e.g., clothes, electronics, branded goods).
Are there any hidden fees or minimum charges?
No hidden fees. Our quotes are all-inclusive (especially for DDP routes). Minimum weight charges may apply depending on the shipping method (e.g., Sea Freight usually has a 21kg or 100kg minimum).
Shipping Methods & Delivery
What is Free-Duty (DDP) shipping and what’s included?
DDP (Delivered Duty Paid) means we handle everything end-to-end. The price includes international freight, export customs in China, import customs in your country, all duties/taxes, and final door delivery.
How long does shipping from China usually take?
Express (DHL/UPS/FedEx): 3-5 days. Air Freight DDP: 7-12 days. Sea Freight DDP: 25-40 days depending on the destination.
What shipping methods do you offer?
We offer Air Freight, Fast Sea Freight (like Matson), Standard Sea Freight, and Direct Express (UPS/DHL/FedEx).
Can I ship items with batteries, liquids, or electronics?
Yes, we have dedicated "Sensitive Goods" channels that safely transport internal batteries, cosmetics, and electronics. Please declare these items before shipping.
Can I change the delivery address after the package is shipped?
Address changes are possible but may incur an "address interception fee" charged by the local courier (like UPS or FedEx). Please verify addresses carefully before shipping.
Packaging & Discretion
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Watch: Our Discreet Packaging
See how we protect your privacy with black stretch film, corner protectors, and reinforced taping.
What is discreet / plain packaging?
We use standard, unmarked brown cartons wrapped in black security film or yellow tape. There is absolutely no external indication of what is inside the box.
Will my package look like it contains luxury or replica goods?
No. The exterior will look like a completely normal, generic commercial or personal shipment, heavily reducing the risk of theft or customs scrutiny.
Do you remove all tags, invoices, and branding?
Yes, upon request, we can discard supplier invoices, tags, and even heavy shoeboxes to reduce shipping volume and protect your privacy.
Luxury, Branded & Special Goods
Do you ship luxury and branded goods?
Yes, we have specialized secure lines designed specifically for high-value and branded goods, ensuring safe transit through customs.
Are there any brands or items you cannot ship?
We cannot ship weapons, drugs, hazardous chemicals, or explosive materials. For specific brand restrictions, please consult our team before shipping.
Customs, Insurance & Seizure
Do you offer customs insurance? What happens if my package is seized?
Yes, we offer optional Customs Protection Insurance. While we maintain a 98% clearance rate for sensitive goods, we protect you in worst-case scenarios:
- If seized due to our operational error → Full refund of shipping fee.
- If seized by destination customs → We provide proportional compensation (e.g., specific amount per KG) based on your insurance tier.
What happens if there is a customs issue?
If a delay occurs, our local clearance team will handle it immediately. You do not need to contact customs yourself. We will keep you updated until it is released.
Who handles customs clearance and import taxes?
If you choose our DDP (Delivered Duty Paid) service, our company handles all customs paperwork, clearance procedures, and pays all import taxes on your behalf.
Consolidation & Value-Added Services
Do you offer consolidation and QC (Quality Control) photo services?
Yes! We provide free warehousing and consolidation. We can also open your packages, provide clear QC photos, and ensure the right items arrived before shipping them internationally.
Can you collect goods from multiple suppliers (Taobao, Weidian)?
Absolutely. You can have all your suppliers (from Taobao, Weidian, 1688, or independent factories) send their goods to our warehouse. We will combine them into one secure shipment to save you money.
Payment, Tracking & General
Will I receive a tracking number? How can I track my shipment?
Yes, every shipment comes with a tracking number. For DDP shipments, tracking usually updates once the package clears customs in your destination country and is handed to the local courier (like UPS or FedEx).
What payment methods do you accept?
We accept Bank Transfers (T/T), PayPal, Western Union, Alipay, and WeChat Pay.
Which countries do you ship to?
We ship globally to over 50+ countries. Our strongest DDP routes are to the USA, Canada, UK, European Union, Australia, and the Middle East.
Ready to ship securely?
Get a free consultation and exact shipping quote tailored to your cargo.
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